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Showing posts from August, 2020

Customer complaint

  Customer complaint   Contents 1-Introduction 2-Advantage of complaint management system 3- WHO GMP guideline 4-Classification of quality detection 5-Type of complaints 6-Complaint handling system 7- Records of complaints Introduction: Complaint is define as "The statement that something is wrong or not good enough" Handling of complaint is also part of good manufacturing practices Consumer expects medicine to be safe and effective but despite best efforts to manufacture good quality products some defective formulation may reach customer Tush there should be reliable and effective system in pharmaceutical industry to deal with may any complaint to ensure the safety of customers and if necessary product may be recalled from market. Complaint in the case of pharmaceuticals may be related to the quality of product or problems in packaging. Foe example complaint of broken tablets in strips or improper labeling.   WHO GMP Guidelines: All compliant related to defective products mu